Privacy Policy
This Privacy Policy explains how Incredible India Journeys ("we", "our", "us") collects, uses, shares and protects personal information when you visit our website, make an enquiry or travel with us. We are committed to transparent handling of personal data and to complying with applicable laws in India and other jurisdictions where we operate. The policy describes the types of information we process, the purposes for processing, your rights, and how to contact us with privacy questions. By using our website or providing information to us, you accept the terms of this policy and consent to the processing practices described herein.
Information we collect
We collect information you provide directly when you contact us, request a proposal, make a booking or subscribe to our newsletter. Typical items include name, email address, telephone number, postal address, passport details where required for permits, dietary and health information necessary for safe travel, travel preferences and payment details (processed securely by our payment providers). We also collect technical data automatically when you visit our website, such as IP address, device type, browser, pages viewed, and referral source. Where permitted by law and with consent where required, we combine these sources so we can respond to enquiries, manage bookings and improve our services.
How we use personal information
We use personal information to: (1) respond to enquiries and provide customer service; (2) prepare quotations and book travel services; (3) arrange permits, local guides and partner services; (4) process payments and refunds via secure third-party payment processors; (5) communicate trip information, safety guidance and pre-departure notes; (6) operate, maintain and improve our website and services; and (7) send marketing communications where you have given consent. We may also use data to detect and prevent fraud and to comply with legal obligations. We rely on legitimate interests, contract performance, consent and legal obligations as lawful bases for processing where applicable.
Sharing and disclosure
We share information with trusted third parties only as necessary to provide and manage services: local guides, accommodation providers, transport operators, permit authorities, partner NGOs involved in conservation projects, and our trusted technology providers (booking systems, email delivery platforms, analytics and payment processors). We require these partners to protect personal data and to use it solely for agreed purposes. We may disclose information when required by law, to enforce our rights, or to protect the safety of guests and staff. We never sell personal data to third parties.
Cookies, tracking and analytics
Our website uses cookies and similar technologies to operate essential site functions and to understand how visitors use our site. Functional cookies are necessary for navigation and forms; performance and analytics cookies (such as Google Analytics) help us measure site usage and improve content. Where required by law, we obtain consent for non-essential cookies via our cookie banner. You can manage cookie preferences through your browser settings and the cookie banner provided on the site. Advertising or remarketing tags used by authorized partners are limited to visitors who have consented; we do not use persistent cross-site behavioral advertising without consent.
Data security and retention
We implement administrative, technical and physical measures to protect personal data appropriate to the sensitivity of the information. Access to booking information is limited to staff and partners who need it to fulfil services. Payment card data is not stored on our servers; card processing is handled by PCI-compliant service providers. We retain personal information only as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, and to resolve disputes. Retention periods vary according to the nature of the data and applicable law, typically between 3 and 7 years for financial records and as reasonably required for client relations and legal compliance.
Your rights and choices
Where applicable, you have rights to access, correct, update or delete your personal information, and to obtain a copy in a commonly used format. You may object to or restrict processing, withdraw consent for marketing at any time, and request portability of data provided directly by you. To exercise your rights or to request erasure, contact our Data Protection Officer at [email protected]. We will respond to verifiable requests in accordance with local law. If you are located in a jurisdiction with a supervisory authority, you may lodge a complaint with that authority if you are not satisfied with our response.
International data transfers
Some of our service providers and partners operate outside your country. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place, such as contractual clauses or relying on permitted transfer mechanisms under applicable law. Contact [email protected] for details about the safeguards we apply to a specific transfer.
Children and sensitive data
Our services are designed for adults. We do not knowingly collect personal data from children under 16 without parental consent. If sensitive personal information (for example, health details required for safe travel) is provided, we restrict access and use such data only for the explicit purpose disclosed (for instance, to accommodate medical needs during travel) and retain it only as needed for safety and legal compliance.
Contact and updates
For questions about this Privacy Policy or to exercise your privacy rights, contact our Data Protection Officer: [email protected] or mail to: Data Protection Officer, Incredible India Journeys, 14 Heritage Lane, Connaught Place, New Delhi, 110001, India. For urgent matters you may also call +91 12345 67890. We may update this policy from time to time; the effective date is shown at the top. Significant changes will be communicated via our website or direct communication where required.